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Refund Policy (Hair Extension)

Refund policy

Once an order is placed all sales are final.

Eligible items may be returned for store credit. Return requests must be made within 7 days of delivery date to be eligible. Email us at:

Returned items must be unused, unworn, unaltered and original tags must be attached. Customer assumes responsibility for all return shipping costs. 

Once item is received and approved, any original shipping related fees will be deducted and a store credit will be issued using an electronic gift card. 

*Custom Wigs are not eligible for return

If we receive an item that is not eligible for a return i.e. worn, washed or altered in anyway; the customer will be responsible for additional shipping costs. 

We'll try our best to accommodate any order changes you may need to make prior to shipping. Any requested order cancellations will result in the customer receiving an e-gift card for the purchase total. E-gift cards do not expire.